Terms and Conditions
1. Operator and accommodation details
Villa Luxa is the trading name of the accommodation business operated by:
Enthusiastic Time Unipessoal Lda.NIF: 519418484
Alojamento Local registration number: 50745/AL
Address: Largo Ferreira de Castro 19, 2710-551 Sintra, Portugal
Email: luxa.villa.sintra@gmail.com
Telephone: +351 924 338 608
These Terms and Conditions govern reservations and stays at Villa Luxa. By making a reservation, the guest agrees to the conditions applicable to the selected rate and booking channel.
2. Reservations
Reservations may be made directly with Villa Luxa or through third-party booking platforms.
A reservation is subject to availability and is considered confirmed once the guest receives a booking confirmation.
The confirmation will contain the essential details of the reservation, including dates, number of guests, price, selected rate and applicable cancellation conditions.
Where a reservation is made through a third-party platform, the conditions displayed on that platform and in the booking confirmation apply to the extent that they are specific to that reservation. If those conditions differ from the general conditions on this website, the reservation-specific conditions will prevail.
Guests are responsible for providing accurate contact and reservation information and for including all guests in the booking.
3. Prices and payment
Prices are stated in the currency displayed during the booking process and include applicable taxes unless otherwise indicated.
The total price, payment schedule and any additional charges will be communicated before the reservation is confirmed.
Payments may be processed through secure third-party payment providers, including Stripe, or through the booking platform used by the guest. Payment conditions may vary depending on the selected rate and booking channel.
Villa Luxa does not store full payment card numbers, expiry dates or card security codes (CVV/CVC).
Any additional services or charges will be communicated to the guest where applicable.
4. Cancellation and modification policy
Villa Luxa offers different rate types. The conditions applicable to a reservation are those displayed at the time of booking and stated in the booking confirmation.
Flexible rate
As a general policy, reservations made under the Flexible rate may be cancelled free of charge up to 7 days before the scheduled arrival date.
Cancellations made less than 7 days before arrival may be subject to a cancellation charge in accordance with the conditions displayed for the specific reservation and its booking channel.
The exact cancellation deadline and any applicable charges will be stated in the booking confirmation. Where a booking platform displays different Flexible rate conditions, the conditions accepted by the guest on that platform will apply.
Non-refundable rate
Reservations made under the Non-refundable rate cannot normally be cancelled free of charge.
If the guest cancels, fails to arrive or leaves before the scheduled departure date, the amount paid is not refundable, except where mandatory applicable law provides otherwise or Villa Luxa expressly agrees to an exception in writing.
Changes to reservations
Requests to change dates, guest numbers or other reservation details are subject to availability and the conditions of the selected rate and booking channel.
A change is not effective until confirmed by Villa Luxa or the relevant booking platform.
5. Check-in and arrival arrangements
Check-in is available from 15:00.
Guests are required to inform Villa Luxa in advance of their expected arrival time so that arrival arrangements can be coordinated.
Villa Luxa aims to be flexible with arrival times whenever possible. Guests should communicate their expected arrival time before arrival and notify Villa Luxa promptly if that time changes.
Any special arrival arrangements should be agreed directly with Villa Luxa in advance.
Guests may be asked to provide identification for verification and for any legally required guest registration procedures.
6. Check-out
Check-out must be completed by 11:00 on the departure date.
Early check-in and late check-out are subject to availability and prior agreement. Additional charges may apply if communicated to the guest before the service is provided.
7. Children and infants
Children under the age of one (1) year stay free of charge.
Children aged one year or older are charged according to the applicable accommodation rate and booking conditions.
Guests must include all children in their reservation details to ensure that the correct room occupancy and price are applied.
8. Pets
Pets are welcome at Villa Luxa, except in the smallest room categories, where pets are not permitted.
Guests travelling with pets must inform Villa Luxa before making or confirming their reservation, so that an appropriate room can be arranged.
Pet accommodation is subject to room availability and confirmation by Villa Luxa.
Guests are responsible for ensuring that their pets do not disturb other guests or cause damage to the property.
9. Quiet hours
Quiet hours are from 22:00 to 07:00.
During this period, guests are expected to keep noise to a minimum and respect the comfort of other guests and neighbours.
Disruptive behaviour or excessive noise is not permitted.
10. Guest responsibilities and conduct
Guests agree to:
- Provide accurate information when making a reservation.
- Respect the property, its facilities, neighbours and other guests.
- Comply with applicable laws, safety instructions and reasonable house rules communicated by Villa Luxa.
- Avoid excessive noise, disruptive behaviour or activities that may cause damage or disturbance.
- Report any damage, defect or safety concern to Villa Luxa as soon as reasonably possible.
- Ensure that the number of people staying at the property does not exceed the number confirmed in the reservation.
Guests may be held responsible, in accordance with applicable law, for damage caused by them or by persons for whom they are responsible.
Villa Luxa reserves the right to take reasonable and lawful measures in response to serious breaches of these conditions, including requesting that a guest leave the property where permitted by law. This does not affect any mandatory consumer rights.
11. Property rules and safety
Guests must follow the house rules and safety instructions provided at the property or communicated before arrival.
Access to the property is reserved for registered guests and permitted visitors, in accordance with the applicable house rules.
Guests should contact Villa Luxa before booking if they need clarification about any restriction or accessibility requirement.
12. Services and availability
Villa Luxa will make reasonable efforts to provide the accommodation and services described at the time of booking.
Occasionally, circumstances beyond the operator’s reasonable control may affect the availability of a service or facility. Where this occurs, Villa Luxa will seek to inform affected guests and take reasonable steps to address the situation.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.
13. Complaints and assistance
Guests are encouraged to contact Villa Luxa directly if they experience a problem during their stay, so that the matter can be addressed promptly.
Contact details:
Email: luxa.villa.sintra@gmail.com
Telephone: +351 924 338 608
Where applicable, consumers may also submit a complaint through the Portuguese Electronic Complaints Book: https://www.livroreclamacoes.pt/
Alternative dispute resolution
For consumer disputes, guests may contact the Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), whose territorial scope includes Sintra, subject to the Centre’s applicable jurisdiction and competence.
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)Address: Rua dos Douradores, n.º 108, 2.º and 3.º floors, 1100-207 Lisboa, Portugal
Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: https://www.centroarbitragemlisboa.pt/
This information does not limit any mandatory consumer rights or the right to bring proceedings before a competent court.
14. Online bookings and consumer rights
Where a reservation is concluded online, the guest will be provided with the essential contractual information before completing the booking.
Under Article 17(1)(k) of Portuguese Decree-Law No. 24/2014, the statutory right of withdrawal generally does not apply to accommodation services for purposes other than residential purposes where the contract specifies a particular date or period of performance.
This does not remove any cancellation rights expressly offered under the selected rate or any other mandatory rights under applicable law.
15. Personal data and cookies
Personal data is processed in accordance with the Villa Luxa Privacy Policy and applicable data protection law.
The use of cookies and similar technologies is described in the Cookie Policy. Non-essential cookies and similar technologies will only be activated where the required consent has been obtained.
16. Third-party websites and booking platforms
This website may contain links to third-party websites or booking platforms.
Villa Luxa is not responsible for the content or privacy practices of independent third-party websites. Guests should review the terms and privacy policies of those services.
17. Applicable law
These Terms are governed by Portuguese law, without prejudice to mandatory consumer protection provisions that may apply.
Any dispute shall be handled by the competent courts determined under applicable law. Nothing in these Terms is intended to deprive consumers of any mandatory rights concerning jurisdiction or consumer protection.
18. Changes to these Terms
Villa Luxa may update these Terms from time to time.
The version applicable to a reservation will be the version accepted at the time of booking, together with any reservation-specific conditions communicated to the guest.
For questions about these Terms, please contact luxa.villa.sintra@gmail.com.